Refund Policy

The Service is operated by two separate entities depending on the channel:

(a) Web subscriptions purchased via tradelune.ai are operated by:

ORANGE CORP LIMITED

35 Firs Avenue, London, England, N11 3NE, United Kingdom

(b) Mobile in-app subscriptions purchased via Apple App Store or Google Play are operated by:

ADV Online Company OÜ

Pae tn 21, Tallinn, Harju maakond, 11415, Estonia

Registry Code: 14069900

Contact for refund requests: [email protected]

Tradelune is a digital subscription service providing AI-generated market analytics, insights, and informational tools.

Once a paid subscription is activated, access to digital content is granted immediately.

Under UK and EU consumer protection law, consumers generally have a 14-day right of withdrawal for digital services.

By starting your subscription and accessing the Service before the end of the 14-day period, you expressly consent to immediate access and acknowledge that you waive your right of withdrawal once delivery of the digital content has begun, in line with applicable consumer protection rules (Article 16(m) of EU Directive 2011/83/EU; equivalent UK provisions).

Subscriptions are renewed automatically at the end of each billing cycle. You may cancel at any time:

• for web subscriptions: through your account settings on tradelune.ai or by contacting support;
• for in-app subscriptions: through your Apple or Google account settings.

Cancellation prevents future charges but does not entitle you to a refund for the current billing period, except as described in Section 6.

We may consider a refund in the following cases:

• a payment was charged in error (e.g., duplicate charge);
• the subscription was renewed despite a documented prior cancellation request;
• the Service was materially unavailable for an extended period and our team was unable to restore access;
• a refund is required by applicable law in your jurisdiction.

We generally do not issue refunds for:

• partial use of a subscription period;
• failure to cancel before automatic renewal;
• dissatisfaction with AI-generated outputs, market outcomes, or trading results, as the Service is informational only and does not guarantee any specific outcome.

For subscriptions purchased through tradelune.ai, refund requests are handled by ORANGE CORP LIMITED via our payment provider Paddle.

Submit your request to [email protected] with:

• the email address used for the subscription;
• the transaction date and order ID;
• a brief description of the reason.

We will review the request and respond within 7 business days. If approved, the refund will be processed within 5-10 business days to the original payment method.

If you purchased your subscription through the Apple App Store, refunds are governed by Apple's policies. ADV Online Company OÜ is unable to issue refunds directly.

To request a refund, please contact Apple at:

If you purchased your subscription through Google Play, refunds are governed by Google's policies. ADV Online Company OÜ is unable to issue refunds directly.

To request a refund, please contact Google at:

For web subscriptions:

ORANGE CORP LIMITED

35 Firs Avenue, London, England, N11 3NE, United Kingdom

For in-app subscriptions:

ADV Online Company OÜ

Pae tn 21, Tallinn, Harju maakond, 11415, Estonia

Email: [email protected]